Social networking: Sites like Facebook and Twitter where individuals share photos and brief snippets of daily information.There are others.
These are articles from www.grandparents.com. I like the site. Lots of ads, but topics are interesting and well written.Teaching grandparents to Facebook
How to bond from a distance
Technical jargon: Definitions of common technical and/or electronic acronyms and terms. There are many such glossaries available and if you don't like this one, find another one. Bookmark it or list as a Favorite so you can find it again, quickly.
Tech terms dictionary I like this one. It's easy to use and well written. The best part is the Tech Factor rating, based on a scale from one to ten. Terms with low tech factors are basic terms that are good to know, while terms with high tech factors are more advanced and are not used as often.
Support-center/help-desk issues and solutions: Ways to minimize your time on hold along with the frustration of talking to the electronic voice.
The solution to effective tech support calls This has good information but in a bad format for on-screen reading, so print it, get some coffee, and your yellow highlighter.
The first help-desk This is for comic relief. The next time you are on the phone with tech support using words like itty bitty, thingy, F-what?, the little pictures, the doober, etc. say prayer for the support techs. Their days are all like this.
Effective e-mail : Much more to come on this. For now, in your fragile emotional state, it's best not to write any e-mails for the first six months. Of course that's not going to happen so keep these suggestions in mind so you don't create more animosity and emotional fatigue than you already have.
- Don't send e-mail to your ex-spouse, any of his/her relatives, friends, or attorney without first sending it to someone who can be objective to check for emotional content, anything that could be misconstrued, sounds petty or vindictive.
- When you delete an e-mail it doesn't mean it's destroyed. It can be retrieved.
- Always send a blind copy (BCC in the address field) to yourself and file an electronic or paper copy.
- Courtesy-Courtesy-Courtesy
- Ask for a received and read receipt.
- Don't send each one as a high priority.
More to Come
